Analytics
Volume, conversion, handle time and when people call.
1 page · 2 metrics
Practice, Group
Pages
| Page | Path | What it shows |
|---|---|---|
| Analytics | /app/analytics | Trends over 7, 30 or 90 days, outcomes, intents, the hour heatmap and minutes used. |
Metrics
| Metric | Format | Over a date range |
|---|---|---|
| Answer rate | percent | averaged over the range (never summed) |
| Minutes used | minutes | summed over the range |
Averages are averaged across days, never added up. Test calls are left out of every metric.
Connections
| Connection | Purpose | Status |
|---|---|---|
| Google Sheets | Daily export of call and booking numbers to a spreadsheet. | planned |
| Outgoing webhooks | Sends call.completed and booking.created to your own systems. | mock |
Actions that need publish
Nothing in this module needs the publish level. edit covers every change.
Everything else in this module needs edit to change and view to read. See Roles and access.