Receptionist
Answers every call, books and hands over by your rules.
4 pages · 4 metrics
Core module · Every plan
Pages
| Page | Path | What it shows |
|---|---|---|
| Dashboard | /app | Today at a glance: calls, bookings, handle time, missed calls and the live call. |
| Live calls | /app/live | Calls in progress with a live transcript. Take over when needed. |
| Calls | /app/calls | Every call with transcript, AI summary, recording, intent, outcome and sentiment. |
| Scripts | /app/scripts | Greeting, hours, services, handoff rules and voice. Test, then publish. |
Metrics
| Metric | Format | Over a date range |
|---|---|---|
| Calls answered | count | summed over the range |
| Missed calls | count | summed over the range |
| Avg handle time | duration | averaged over the range (never summed) |
| Handoff rate | percent | averaged over the range (never summed) |
Averages are averaged across days, never added up. Test calls are left out of every metric.
Connections
| Connection | Purpose | Status |
|---|---|---|
| Telephony (Twilio-compatible) | Phone numbers, inbound and outbound calls, call recordings. | mock |
| Callwise voice service | Speech to text, the language model and text to speech in one low-latency loop over WebRTC and SIP. | contract |
| Deepgram | Speech to text for the live call loop, inside the voice service. | contract |
| ElevenLabs | Text to speech: the agent voices (Luna, Noah, Ava, Ethan). | contract |
| Anthropic Claude | Call summaries, intent and sentiment, and text tests of a draft script. | mock |
| Outgoing webhooks | Sends call.completed and booking.created to your own systems. | mock |
Actions that need publish
agent.publishnumber.route
Everything else in this module needs edit to change and view to read. See Roles and access.